0
FAQ
Coming soon
What is the minimum order?
There is no minimum order
Do we offer a subscription service?
Not yet! However, we may roll this out if a need arises
Can I change what’s in a readymade box?
Yes and no …whilst we think the fun is in receiving a box full of unexpected goodies, if you or your dog have specific requirements or dietary intolerances pop us a message and we will always endeavour to help by swapping for alternative products
Can I add on to an order?
The short answer is yes, but only if we have enough notice and not over a weekend
My order is wrong what can I do?
We endeavour to make sure everything is always right. But we are only human after all. So please get in touch within 24hours of your order being delivered. We will need in writing along with pictures. We will address the problem immediately
If you have any problems with your order or any of the items are unsatisfactory, please get in touch with us. We will do our best to deal with your problem efficiently
For online purchases
Refunds are available for any non-perishable goods within 30days of purchase and you must return the goods within 14days requesting a refund, complete with the original packaging at your own expense.
It is your responsibility to take reasonable care of the goods before they are returned to us. Goods must be packaged adequately to protect against damage and arrive in a saleable condition. If there is any damage or deterioration evident, we will charge you for the reduction in value.
All monies paid to us by you will be refunded within 30days, less any costs due under this contract.
This refund policy does not affect your legal rights – for example, if the goods are faulty or inaccurately described.
Adding to original orders can be made using the dedicated add on option at checkout, by selecting to pay delivery again, you will not qualify for a refund if both orders are delivered together. Refunds for selecting the wrong shipping at checkout can not be given after payment has been made
Purchases made in person
We are not able to offer refunds on goods bought in person at events which are being returned because they are no longer required, or you have changed your mind.
This refund policy does not affect your legal rights – for example, if goods were faulty or inaccurately described